Is my Windows version bit or bit? Try downloading and installing the drivers from here http: Operating System – Windows 7, Windows 8, Windows 8. Please verify your product is powered on and connected, then try again in a few minutes. We are unable to determine your warranty status for the product and serial number provided. So I followed the directions on the HP website to manually install the driver, using the add printer option, under the devices and printers link. Diana D Replied on April 13,

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Please make a different selection, or visit the product homepage.

HP PSC xi Color All-in-One Printer – Microsoft Community

Select your operating system and versionChange Detected operating system: This thread is locked. Select from the products you own. Hi I have already tried everything in your step one – and even the section on HP where it says what pritner do if the Windows 7 driver failed to install.

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Learn more about HP’s privacy policy. Please wait while we process your request. Not sure which drivers to choose? This product has been exchanged for a new or refurbished product. Thanks for marking this as the answer.

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Did this solve your problem?

Working HP Q1660a PSC 1210xi All-in-one Printer Scanner Copier

This page requires Javascript. Instead of windows 7, however,I have windows 8. HP has scanned your product but currently has no suggestions for driver updates. This page requires Javascript. The Virtual Agent is currently unavailable. Select your operating system and version. Is there somewhere that I can just download the printrr driver from?

Please try again shortly. I have already tried everything in your step one – and even the section on HP where it says what to do if the Windows 7 driver failed to install.

Choose ‘Refresh’ to update the list. Any warranty support needed would be completed by the reseller that sold the product. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?


This product was sold by a third party.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Then a balloon pops up saying that the device software was not successfully installed and says that the driver was not found. In reply to Diana D’s post on April 13, Please return to the product information page and verify the numbers gp or try again later. I have the same question 2.

Chet Replied on August 4, You can follow the question or vote as helpful, but you cannot reply to this thread. SharronClarke Created on August 4, Thus, the warranty has been removed from this product.